Shipping policy

PROCESSING TIMES

Standard processing is 1-2 business days for fulfillment. If you need an order quickly, we suggest choosing an expedited shipping method as these orders are prioritized. Orders are shipped Mon-Fri, excluding holidays. Orders placed after 12pm EST may be considered a next business day order. 

Some carriers may deliver on the weekends, but this is not guaranteed. Expedited Delivery may not include weekends or holidays. Shipping estimates and guarantees do not include processing time. Please visit FedEx, UPS and USPS for their updated service guarantees.

DELIVERY = PROCESSING TIME + SHIPPING METHOD

Peak Sales begin Mid-November thru Mid-January and may take 5-7 business days.

PRE-ORDER / BACKORDER NOTICE

Although we are doing our best to provide an estimated arrival, please note that shipping dates are subject to change. To prevent any issues, we recommend purchasing pre-order/backorder items separately as split shipping may not be possible. If a partial shipment is available, domestic US pre-ordered/backorder items will ship at a later date with Standard Shipping only.

DOMESTIC 

Customers are eligible for free shipping on domestic orders over $175.00, after coupon codes and/or discounts and before sales taxes. This offer excludes Alaska, Hawaii & Puerto Rico. PO Box addresses, must select a USPS method only, this does not include Flat Rate Shipping. Bridal Gown orders are not eligible for Free Standard Shipping and special shipping & handling fees will apply. Please visit our Joyfolie Bridal Policy dropdown for more details.

Domestic orders can be sent via: 

● USPS Priority Mail (estimated 1-3 business days)
● UPS Ground® (estimated 2-6 business days)
● UPS 3 Day Select® (3 business days)
● UPS 2nd Day Air® (2 business days)
● UPS Next Day Air® Saver (1 business day w/ Guaranteed Service)


Ensure your shipping address is accurate prior to checkout. Joyfolie is not responsible for address entry errors, carrier delays, lost, stolen, or misdirected shipments by the carrier when there is a notice of delivery.

For orders purchased with Checkout+ Package Protection, customers may be eligible to file a claim for packages that are lost, stolen, damaged in transit, or misdelivered by the carrier, subject to claim review and approval.

To protect against fraudulent claims, Joyfolie reserves the right to require supporting documentation before approving any package protection claim. Documentation may include, but is not limited to:

• A police report filed with the appropriate local law enforcement agency for stolen or missing packages;

• A carrier investigation or claim reference number;

• Proof of residence or delivery address verification;

• Security camera footage, photographs, or other supporting evidence when available.

Failure to provide requested documentation may result in denial of the claim. Joyfolie reserves the right to review all claims on a case-by-case basis and determine eligibility for reimbursement, replacement, or store credit.

Customers who do not purchase Checkout+ Package Protection assume responsibility for lost, stolen, damaged, or misdelivered packages once the carrier has marked the shipment as delivered.


Please note UPS and FedEx are unable to deliver to PO Boxes or APO/FPO/DPO addresses. If you would like to send your order to a PO Box, a USPS service will need to be selected during checkout. Joyfolie Bridal Gowns are restricted from these addresses. Please contact info@joyfolie.com if you have questions prior to placing your order.

UPS SurePost and FedEx SmartPost services combine UPS or FedEx ground network with final delivery typically provided by USPS. In this case, you will have two tracking numbers.

Joyfolie is not responsible for carrier delays, lost, stolen, or misdirected shipments by the carrier when there is a notice of delivery. You can track your UPS package here, your FedEx package here, and your USPS package here.