Returns & Exchanges

We are certain you will be delighted with your Joyfolie purchase. However, if you are unsatisfied please let us know, and we will happily address your concern.

RETURN OR EXCHANGE 

Returns and exchanges are accepted if they are made within 30 days of purchase. Please review the following accommodations for eligible merchandise.

  • FINAL SALE items, ending in $0.97, are not eligible for any return. These are found in Final Clearance, but are not limited to this category.
  • Promotional Code or Coupon Code purchases are considered discounted items and are only eligible for a size exchange or store credit. Codes are not automatically applied.
  • SALE items, ending in $0.99, are only eligible for size exchange or store credit.
  • Items purchased during special Holiday and Promotional Sales are only eligible for size exchange or store credit. This includes, but not limited to the following, Deals & Steals, $30 Thursday's, Black Friday, Cyber Monday, etc. This does not apply to FINAL SALE items, ending in $0.97.
  • Any item with the "Non-Removal Tag" removed is not eligible for any return.
  • Only purchases of full-priced items will be eligible for a refund. Application of promotional codes or coupon codes will discount the product and will only be eligible for size exchange or store credit.
  • Shipping costs are non-refundable on all returned orders.
  • All items must be returned new, unworn, free of debris, and in the original packaging. Items returned with missing/damaged packaging or tags will be subject to a 20% restocking fee.
  • Any items that have been washed or altered in any way (including tag removal) are not eligible for returns.
  • Customers are responsible for all return shipping fees, including a $7.99 {domestic} shipping fee for exchanges, via invoice.
  • If you suspect that you have received a defective item, please email pictures of your item to info@joyfolie.com within 14 days of receipt.
  • Defective items will be replaced with the same item. If this item is unavailable, store credit will be offered.
  • Items that are received with broken buttons, broken snaps, holes, inoperative zipper, or stains are considered defective.
  • Defective items do not include: differences in patterns, loose strings that may be cut off, wrinkles or creases, sizing issues, material not laying flat, etc. Merchandise may vary in color due to devices, lenses, and natural lighting. This does not qualify as a defect.
  • Returns are inspected thoroughly as we can only resell merchandise in new condition. Joyfolie has the right to deny any returned merchandise in poor condition -- please make sure your items are returned as initially received so we can take care of you.

How to make a return or exchange:

Please send your package along with the Return Packing Slip below completed with your name, order number, reason code and return or exchange information. We do ask that you return everything exactly as you received it. Customers are responsible for ALL shipping fees, including a $7.99 {domestic} exchange shipping fee. International shipping charges can vary and will be determined based on location.

Sale items, ending in $0.99, and promotional code purchases may be exchanged for a different size or returned for store credit. Select items may be final sale, ending in $0.97, and are not eligible for returns. Products discounted are considered Sale items and are not eligible for a refund.

We do ask that you please provide a delivery confirmation for your return or exchange package, as Joyfolie is not responsible for lost packages without tracking.

Returns and exchanges are processed within 7-10 business days upon arrival. After this processing period, a representative will email you. Please note: if a refund is applied back to a credit card, your credit card company may take up to 10 additional business days to post the refund to your account

For further questions regarding your return or exchange you can contact us at returns@joyfolie.com.

If sending your return via FedEx, UPS, or USPS please use this address. 

Selery Fulfillment

Attention: Returns / Joyfolie

1809 W Frankford Rd #160

Carrollton, TX 75007