FAQ'S

ORDERS

Q: I just placed my order. How long will it take to ship?

A: We are so excited for you to receive your order! Standard processing time is 1-2 business days. Any order placed after 12pm EST will be considered a next business day order. It may take up to 3-5 business days for standard processing times during holidays or peak sales. PRE-ORDER / BACKORDER NOTICE: Although we are doing our best to provide an estimated arrival, please note that shipping dates are subject to change. To prevent any issues, we recommend purchasing pre-order/backorder items separately as split shipping may not be possible. If a partial shipment is available, domestic US pre-ordered/backorder items will ship at a later date with Standard Shipping only. All International orders will be held until the entire order is available for fulfillment.  

Q: I placed my order, but I forgot to add an item and/ need to change a size. Can you adjust my order?

A: To ensure the quickest possible processing times, we are unable to combine orders or make any adjustments, additions, or cancellations to orders after they have been submitted. Please make sure to review your order before submitting your purchase.

Q: How do I remove the tag that's on my garment?

A: Move fabric away from loop and gently pull tag away from garment to keep scissors clear of fabric. Carefully trim the plastic loop at a safe distance from seam/fabric.

P.S. once this tag is removed, merchandise cannot be returned. The retrieval of this product will be at the customers' expense.

Q: I tried to apply a discount code, but it wouldn’t apply to my order. Why won’t this code apply?

A: Discount codes cannot be combined with any other promotional offer, discount or coupon. Unless otherwise stated, certain product categories may not be eligible for promotional discounts or coupons. These categories may include, but are not limited to: New, Final Sale, Fresh Cuts, Flash Sales, Sample Sales, $30 Thursdays, Holiday Sales, Black Friday Sales, Cyber Monday Specials, Deals & Steals, Gift Cards, Joyfolie Exclusives including our Gold Label and Bridal line. Pink promotional code tags within the merchandise description will signify which products are eligible.

Q: Are promotional discount codes automatically applied to orders?

A: A promotional discount is not automatically applied to qualifying orders. A code must be entered at checkout for the promotional discount to be applied. If you have subscribed to our SMS or marketing services, you will have the option to click a link to add this code to your cart so it is avaialble during checkout. If you no longer wish to use the code you can simply click the "X" on the box and the code will be removed. Special Sales Event pricing will automatically show a reduction in price during your check out.

Q: I forgot to add a promotional discount code to my order! Can you still apply it to my purchase?

A: Promotional codes cannot be applied to previous purchases, so please be sure to review your order before submitting your purchase.

Q: I placed an order last week, but today my items are discounted! Will you honor a price adjustment for these items?

A: Requests for price adjustments will be honored if the merchandise was purchased at full price and marked down within 7 days of purchase. Markdowns are signified by slash-through pricing, ending in $0.99. This excludes final sale items, holiday sales, limited time only sales, and all discount code purchases. Eligible items will be credited the difference in the form of store credit only. If your recent order qualifies for a price adjustment, please send us an email at info@joyfolie.com, and we’d be happy to assist you.

Q: I'm a Joyfolie Insider! How do I get my free gift?

A: First, click on "Account" at the top right hand corner of your screen, and log in using your email and password. Add at least one item and click "View Shopping Cart." A free gift banner will automatically appear. Click "Select Free Gift" and choose one of your favorite items in this collection. Be sure to check back every month for amazing new gifts!

Q: I'm having trouble with the website?

A: We are so sorry to hear you may be having trouble. We advise our customers to clear cookies, cache and history. Check the internet connection, try another browser in the incognito mode, and ensure your device has the most recent updated installments. If you are still experiencing an issue, please feel free to reach out to info@joyfolie.com or via Live Chat during business hours.

 

SHIPPING

Q: I placed my order last night! When will it ship?
A:
We are so excited for you to receive your order! Standard processing time is 1-2 business days. Any order placed after 12pm EST may be considered a next business day order. Orders are shipped Monday through Friday, excluding holidays. Peak Sales begin Mid-November thru Mid-January and may take 3-5 business days. If you need an order quickly, we suggest choosing an expedited shipping methiod as these orders are prioritized.  Please Note: processing times are provided as guidelines only, and do not take into account possible delays caused by payment authorization, stock availability or unforeseen phenomena.  PRE-ORDER / BACKORDER NOTICE: Although we are doing our best to provide an estimated arrival, please note that shipping dates are subject to change. To prevent any issues, we recommend purchasing pre-order/backorder items separately as split shipping may not be possible. If a partial shipment is available, domestic US pre-ordered/backorder items will ship at a later date with Standard Shipping only. All International orders will be held until the entire order is available for fulfillment.  


Q: I placed an order with overnight shipping on Friday, but it didn’t deliver to me on Saturday. What happened?
A:
Any order placed after 12pm EST may be considered a next business day order. Our carriers do not deliver on weekends, so please allow for at least one business day for orders placed with overnight shipping, and two business days for orders placed with 2-day shipping. If you have any questions about the status of your shipment, please send us an email at info@joyfolie.com, and we’d be happy to provide you with an update on your package.

Q: When does my order qualify for free shipping?
A:
Domestic orders over $150.00, after the application of promotional codes, coupon codes and/or discounts and before sales taxes, are eligible for free standard shipping. This offer does exclude Alaska, Hawaii & US Territories. Bridal Gown orders are also not eligible for Free Standard Shipping and specil shipping & handling fees will apply.

Q: Can you ship to my PO Box?
A:
Please note UPS and FedEx are unable to deliver to PO Boxes or APO/FPO/DPO addresses. If you would like to send your order to a PO Box, a USPS service will need to be selected during checkout. Joyfolie Bridal Gowns are restricted from these addresses. Please contact info@joyfolie.com if you have questions prior to placing your order.

Q: I live in the United States. What are my shipping options?
A:
Domestic orders (excluding Alaska, Hawaii & US Territories) can be sent via:

● USPS Priority Mail (estimated 1-3 business days)
● UPS Ground® (estimated 1-4 business days)
● UPS 3 Day Select® (3 business days)
● UPS 2nd Day Air® (2 business days)
● UPS Next Day Air® Saver (1 business day w/ Guaranteed Service)
Joyfolie is not responsible for carrier delays, lost, stolen, or misdirected shipments by the carrier when there is notice of delivery. Please visit UPS ,FedEx or USPS for up-to-date information regarding their service guarantees.

Q: I’m placing an order, but I don’t live in the United States. Will I need to pay customs fees?
A: International orders are subject to additional charges due to the delivery of an imported package. This may include, but is not limited to duty, import, customs and Value-Added Tax. These funds are not paid by Joyfolie and are the responsibility of the customer to settle payment in order to receive the package. Charges left unpaid will result in an abandoned package at the cost of the customer. If you have any questions about your shipment, please send us an email at info@joyfolie.com and we’d be happy to assist you.

Q: I don't live in the United States, what are my shipping options?
A:
International orders can be sent via:

● UPS Worldwide Saver®
● UPS Worldwide Economy®
● UPS Priority International®
Joyfolie is not responsible for carrier delays, lost, stolen, or misdirected shipments by the carrier when there is notice of delivery. Please visit UPS for up-to-date information regarding their service guarantees. Rates and carriers are subject to change for International orders, please proceed to your cart checkout for the most up-to-date delivery methods available in your area.

Q: Where can I track my package?
A:
You will receive an email notification with your tracking information. Please monitor the movement of your package to ensure an individual is available during delivery. You can track your UPS package here, your FedEx package here, and your USPS package here.

Q: My tracking shows that my package was delivered, but I didn’t receive it. What should I do?
A:
We want to help you! Although Joyfolie is not responsible for carrier delays, lost, stolen, or misdirected shipments by the carrier when there is a notice of delivery, please send us an email at info@joyfolie.com with your order number and we will look into information on the status of your shipment for you.

RETURNS & EXCHANGES

Q: How do I return an order?

A: While we wish your items worked out perfectly, we definitely understand that some things are not meant to be. To return merchandise, check out our Return Policy. Here we provide all the necessary information on merchandise eligibility, size exchanges, shipping and time considerations. You will simply click on SUBMIT A RETURN to start your return authorization. All returned items must have prior authorization or they may be denied at Joyfolie's discretion. Feel free to contact us at returns@joyfolie.com should you have any questions. We would be happy to assist!

Q: I love my item, but I need a different size! How can I make an exchange?

A:  If it’s just a size exchange, Simply click on SUBMIT A RETURN and let us know the new size(s) needed. Our team will be happy to take a look at the inventory available when your return is processed. There will be a $8.99 fee to ship out all new domestic exchange orders. We apologize as we currently do not provide exchanges for International orders. Please review our Return Policy for more considerations and eligibility.

Q: Where can I send my returns?

A: Please use any carrier of your choice to send back your returns to:

Joyfolie Distribution

Attention: Returns / Joyfolie

1809 W Frankford Rd #160

Carrollton, TX 75007

Please Note: Joyfolie is not responsible for any loss or damages while your package is in transit so it is recommended that you use an insured method to safeguard your items. You may be requested to provide your tracking information in the case that proof of delivery is necessary.

Q: Is my return eligible for a refund?

A: For a refund back to your original form of payment method, you'll need to have purchased the item at full price without using a coupon or promotional code. Refunds additionally exclude Sale items, ending in $0.99 and Final Sale items, ending in $0.97. Full-priced merchandise that is purchased with store credit or gift cards will be refunded back to the same code during processing. All shipping & handling fees are non-refundable.

Q: I purchased an item listed as Final Sale, but I want to return it. Can I return Final Sale purchases?

A: Items described as // FINAL SALE // are fantastic deals! Keep in mind, these items with sale pricing ending in $0.97 are not eligible for any type of return. Sample Sale boxes, Mystery boxes, masks and items ending in $0.97 are always marked as // FINAL SALE//. Please be sure to review our Return Policy before checking out as adjustments to orders are not available.

A: How do Sales, Promotional Codes and Coupon Codes work?

Q: We know everyone LOVES a sale!!!! Joyfolie offers exciting discounts year round and allows our customers to take advantage of additional sale pricing on select merchandise through promotional and coupon codes. Codes are not automatically applied, unless using our SMS or marketing services, and must be entered during your checkout. We additionally offer price-drops on products monthly. This could be on NEW or already SALE items and will be reflected as slashed through pricing, ending in $0.99.

If a return is needed, we are happy to offer a size exchange or store credit for discounted items, but FINAL SALE is just that...FINAL SALE! Please be sure to review our Return Policy before checking out as adjustments to orders are not available.

Q: How do I know if an item is on SALE?

A: All SALE items have slashed through original prices and new lowered prices will appear. Everything under the SALE Category will additionally either be a SALE price or FINAL SALE price, but sale pricing is not limited to these categories. Items purchased during special holiday sales or promotional events are only eligible for size exchange or store credit. These items may be indicated by an auto reduction in price.

Q: Can I return my items after I wash them?

A: Any items that have been washed or altered in any way are not eligible for any return. All items must be returned new, unworn, free of debris, and in the original packaging. Items returned with missing or damaged packaging or tags will be subject to a $5.00/ item restocking fee. If you’re considering returning or exchanging your items, please do so before washing or altering your garments.

Q: I removed the sewn-in tag. Can I still return this item?

A: Please consider reviewing your purchase prior to removing this tag from your item. Once a "Non-Removal'' tag has been detached this merchandise cannot be returned.

Q: I think I received a damaged or defective item. What should I do?

A: We are sorry to hear that your item may be damaged or defective. We want to get you a replacement right away! Please email us at info@joyfolie.com and attach 2-3 clear photos of the area in question. If the product is found to have a manufacturing issue we will take care of you with a replacement. If a replacement is not available, store credit will be offered. Please Note: All defects must be reviewed within 14-days of receipt.

Q: How do I know if my item is defective?

A: If you receive an item with broken buttons, broken snaps, holes, inoperative zippers, or stains these are considered defective.

Defective items do not include: differences in patterns, loose strings that may be cut off, wrinkles, creases, sizing issues, material not laying flat, etc. Product damaged due to negligent wear or care attempts will not be eligible for replacement. Merchandise may vary in color due to device resolutions, photography lenses and indoor/outdoor lighting. We do not consider these defective, but we would be happy to further review these items for you.

ORDERS/Processing

Orders

We are unable to make any adjustments, additions, or cancel orders after they have been submitted. Orders cannot be combined. Please review your order prior to checking out.

Processing times

Standard processing takes 1-2 business days for fulfillment. Peak Sales begin Mid-November thru Mid-January and may take 3-5 business days. If you need an order quickly, we suggest choosing an expedited shipping method as these orders are prioritzed. ​Orders are shipped Mon-Fri, excluding holidays. Orders placed after 12pm EST may be considered a next business day order.

Some carriers may deliver on the weekends, but this is not guaranteed. Expedited Delivery may not include weekends or holidays. Shipping estimates and guarantees do not include processing time. Please visit FedEx, UPS, and USPS for their updated service guarantees.

DELIVERY = PROCESSING TIME + SHIPPING METHOD

Pre-order/backorder

Although we are doing our best to provide an estimated arrival, please note that shipping dates are subject to change. To prevent any issues, we recommend purchasing pre-order/backorder items separately as split shipping may not be possible.

If a partial shipment is available, domestic US pre-ordered/backorder items will ship at a later date with Standard Shipping only. All International orders will be held until the entire order is available for fulfillment.

RETURNS/refunds

NEED TO MAKE A RETURN?

You're in the right place! Our Return Policy is available below to provide you with refund, store credit and exchange eligibility. If you require additional information on return conditions, shipping, processing times, or what to do if you have a defect, those details are listed below as well. Once you are ready to submit your item, click on the link above to begin. Feel free to contact us at returns@joyfolie.com should you have any questions. We would be happy to assist!

return POLICY

  • We have a 30-day return policy for domestic orders that allows for store credit or size exchange. If you need to make a return, it is important to do so within 30 days of your purchase. Please make sure to review the return conditions below and obtain prior authorization before sending anything back.
  • Please note that as the customer, it is your responsibility to cover the shipping & handling costs for both the delivery, return, and exchange of the product. Shipping & handling costs are non-refundable.
  • Bridal Gowns are subject to restocking fees if returned, plus applicable taxes. The fee will be deducted from the refund once the return is processed. Please visit our Bridal Gown policy dropdown for more details.

REFUNds

  • For a refund back to your original form of payment method, you’ll need to have purchased the item at full price without using a coupon or promotional code. Refunds additionally exclude Sale items, ending in $0.99 and Final Sale items, ending in $0.97.
  • Full-priced merchandise that is purchased with store credit or gift cards will be refunded back to the same code during processing.

CODES / SALES / FINAL SALE

  • Promotional Code or Coupon Code purchases are considered discounted SALE items and are only eligible for a size exchange or store credit.
  • SMS subscribers and direct link users have the option to use the link to "auto apply" a code. By using this service, you are agreeing to apply the provided code to your order. Codes are not automatically applied without the use of this service and can be deactivated during the checkout process.
  • Featured sales with slash through pricing and SALE items, ending in $0.99, are only eligible for a size exchange or store credit.
  • Items purchased during special holiday sales or promotional events are only eligible for size exchange or store credit. These items will be indicated by an auto reduction in price.
  • BOGO items are eligible for size exchange or half of the total purchase price in store credit.
  • // FINAL SALE // items with sale pricing ending in $0.97 are not eligible for any type of return. Sample Sale boxes, Mystery boxes, and masks are always marked as Final Sale.

SIZE EXCHANGES

Merchandise, excluding Final Sale, is eligible for a size exchange. All requests for size exchanges need to be submitted for authorization and returned within 30-days of your initial purchase.

  • Size exchanges must be in the same color and style as the original item. Please provide the new size(s) needed. Our team will be happy to take a look at the inventory available once your return has been processed. If we no longer have your size available store credit will be issued.
  • Once your return has been submitted a Return Authorization Slip will be emailed to you to include in your packaging.
  • New orders are shipped with $8.99 Flat Rate delivery methods. An invoice will be sent via email once your return is processed. If you require expedited shipping on your new items please let us know during your inquiry so we can provide options for your location. If taxes are applicable on shipping in your area these will be reflected.
  • We apologize as we currently do not provide exchanges for International orders.

try-on guidance

  • It is recommended to remove fragrances, deodarant, body tanners, and makeup while you are making decisions on your items.
  • Gowns and Bridal may have floor-length material or a train that is likely to pick up hair, synthetic fibers, and floor debris. Establish an area that will allow ease, while also protecting the garments as this will be considered damaged merchandise if returned in this condition.
  • While we understand alterations may need to be made on your final purchase, please ensure any styles you wish to return are also free of pin marks, fabric markers, and stains.
  • Swimwear and Intimates should be tried on over personal undergarments.
  • Footwear should be worn on carpeted surfaces to prevent scuff marks on the outer sole.

RETURN CONDITIONS

Returns are inspected thoroughly as we can only resell merchandise in new condition. Joyfolie has the right to deny any returned merchandise in poor condition--please make sure your items are as initially received so we can take care of you!

  • All items must be returned new, unworn, unaltered, and unwashed.
  • Materials must be free of debris, hair, stains, markings, and fragrances.
  • Any items with missing liners or detached sewn in “Non-Removal Tags” are NOT eligible for any return.
  • Items returned with missing or damaged packaging and/or merchandise tags will be subject to a $5.00/item restocking fee that will be deducted from the refund or the store credit amount.
  • Customers are responsible for shipping their returns, except in circumstances of a defect.  
  • All return items must be authorized prior to their return through our Returns Page and a return authorization slip must be placed in the packaging for every order included.
  • Any denied merchandise will be returned at the expense of the customer.

DAMAGED/DEFECTIVE

If you suspect that you have received a defective item, please email us at info@joyfolie.com and attach 2-3 clear photos of the area in question within 14-days from the date of purchase.

  • Defective items will be exchanged for the same item. If this item is unavailable, store credit will be offered.
  • Items that are received with broken buttons, broken snaps, holes, inoperative zippers, or stains are considered defective.
  • Defective items do not include: differences in beading patterns, loose strings that may be cut off, wrinkles or creases, sizing issues, not laying flat, etc. Merchandise may vary in color due to computer monitor resolution/brightness, photography lenses and indoor/outdoor lighting. These scenarios do not qualify as defects.
  • Joyfolie does not accept returns for merchandise that have been damaged due to washing attempts or wear and tear.

RETURN PROCESSING

We need time to take care of you, so we request 7-10 business days to receive, inspect and process your return after arrival. We will reach out to you via email once this is completed. If this time period has passed, kindly provide us with your authorization number and proof of delivery via email at returns@joyfolie.com.

  • Store credit will be made immediately available to you once you have received the emailed code. This code never expires and can be used towards any Joyfolie merchandise, excluding gift cards.
  • Refund notifications will be sent via email. It may take an additional 5-7 business days for financial institutes to reflect this in your account. If you have concerns about a pending transaction please contact your provider.

RETURN SHIPPING

All returns must be authorized and delivered within 30-days to:                                     Joyfolie Distribution                                                                                                               Attention: Returns / Joyfolie                                                                                               1809 W Frankford Rd #160                                                                                                     Carrollton, TX 75007

SHIPPING INSTRUCTIONS: Place your item into its original clear poly-bag and/or box and enclose the return authorization slip in the shipping package. Footwear boxes must be encased in another package in order to protect the exterior and product. We cannot accept any footwear back if the box is not returned in its original condition. If you are reusing any shipping packaging please ensure all previous labels have been removed or entirely covered to avoid delivery delays.

All returns can be shipped using any carrier of choice. A discounted return postage rate is an option during the authorization process, but please note, this postage is not insured. We suggest using a trackable insured carrier service as we are not held responsible for parcels that are lost or damaged in transit. If you have more than one order to return, you may place multiple orders in one package; however, you will need to purchase return shipping outside of the portal options due to weight variances. In the case that proof of delivery is necessary, you may be requested to provide your tracking information.

Please include an authorization slip for all items being returned or they may be denied at Joyfolie's discretion.

 

 

Domestic SHIPPING

Processing times

Please allow 1-2 business days for standard processing. During peak sales we request 3-5 business days for processing. ​Orders are shipped Mon-Fri, excluding holidays. Orders placed after 12pm EST may be considered a next business day order.

Some carriers may deliver on the weekends, but this is not guaranteed. Expedited Delivery may not include weekends or holidays. Shipping estimates and guarantees do not include processing time. Please visit FedEx, UPS, and USPS for their updated service guarantees.

DELIVERY = PROCESSING TIME + SHIPPING METHOD

Pre-order/backorder

Although we are doing our best to provide an estimated arrival, please note that shipping dates are subject to change. To prevent any issues, we recommend purchasing pre-order/backorder items separately as split shipping may not be possible. If a partial shipment is available, domestic US pre-ordered items will ship at a later date with Standard Shipping only.

domestic

Customers are eligible for free shipping on domestic orders over $150.00, after​ ​coupon codes​ ​and/or discounts and before sales taxes. This offer excludes Alaska, Hawaii & Puerto Rico. PO Box addresses, must select a USPS method only, this does not include Flat Rate Shipping. Special shipping & handling fees will apply to Bridal Gowns.

Domestic orders can be sent via:

USPS Priority Mail (estimated 1-3 business days)

UPS Ground® (estimated 1-4 business days)
UPS 3 Day Select® (3 business days)
UPS 2nd Day Air® (2 business days)
UPS Next Day Air® Saver (1 business day w/Guaranteed Service)
 

Ensure your shipping address is accurate prior to checkout. Joyfolie is not responsible for address entry errors, carrier delays, lost, stolen, or misdirected shipments by the carrier when there is a notice of delivery.

Please note UPS and FedEx are unable to deliver to PO Boxes or APO/FPO addresses. If you would like to send your order to a PO Box, a USPS service will need to be selected during checkout. Please contact info@joyfolie.com if you have questions prior to placing your order.

UPS SurePost and FedEx SmartPost services combine UPS or FedEx ground network with final delivery typically provided by USPS. In this case, you will have two tracking numbers.

Joyfolie is not responsible for carrier delays, lost, stolen, or misdirected shipments by the carrier when there is a notice of delivery. You can track your UPS package here, your FedEx package here, and your USPS package here.

INTERNATIONAL SHIPPING

 

Processing times

Please allow 1-2 business days for processing. During peak sales we request 3-5 business days for processing. ​Orders are shipped Mon-Fri, excluding holidays. Orders placed after 12pm EST may be considered a next business day order.

Some carriers may deliver on the weekends, but this is not guaranteed. Expedited Delivery may not include weekends or holidays. Shipping estimates and guarantees do not include processing time. Please visit FedEx, UPS, and USPS for their updated service guarantees.

Pre-order/BACKORDER

Although we are doing our best to provide an estimated arrival, please note that shipping dates are subject to change. To prevent any issues, we recommend purchasing pre-order/backorder items separately as all International orders will be held until the entire order is available for fulfillment.

International

International orders are subject to additional charges due to the delivery of an imported package. This will NOT be included during checkout and will be accessed during the final package delivery. Fees may include, but are not limited to duty, import, customs, and Value-Added Tax. These funds are not paid by Joyfolie and are the responsibility of the customer to settle payment in order to receive the package. Charges left unpaid will result in an abandoned package at the cost of the customer. International customers are not eligible for Free Standard Shipping.

International orders can be sent via:

UPS Standard®
UPS Worldwide Saver®
UPS Worldwide Expedited®
 

Ensure your shipping address is accurate prior to checkout. Joyfolie is not responsible for address entry errors, carrier delays, lost, stolen, or misdirected shipments by the carrier when there is a notice of delivery.

Customers are only eligible for free shipping on domestic orders of $100 or more in the Contiguous US only

Rates and carriers are subject to change for International orders based on location. Please proceed to your cart checkout for the most up-to-date delivery methods and rates available in your area.

Joyfolie is not responsible for carrier delays, lost, stolen, or misdirected shipments by the carrier when there is a notice of delivery. You can track your UPS package here.

CODES/SALES/FINAL SALE

  • Once a code is applied to an item it is considered a discounted sale purchase and will only be eligible for store credit or size exchange.
  • Unless otherwise stated, certain product categories may not be eligible for promotional discounts or coupon codes. These items & categories may include, but are not limited to: New, Final Sale, Fresh Cuts, Flash Sales, Sample Sales, $30 Thursdays, Holiday Sales, Black Friday Sales, Cyber Monday Specials, Deals & Steals, Gift Cards, Joyfolie Exclusives including our Gold Label and Bridal Line.
  • Pink promotional code tags are available within the merchandise description and will signify if the product is eligible for the additional discount. Customer's can take advantage of these savings for as long as the code is available on our site.
  • Coupon codes are are Joyfolie specialty codes that are valid for one use only.
  • Promotional discount or coupon codes cannot be combined with any other offer.
  • Codes cannot be applied to previous purchases and cannot be added after the order is placed.
  • Codes are not automatically applied to qualifying orders and must be entered during checkout. If you have subscribed to our SMS or marketing services, you will have the option to click a link to add this code to your cart so it is available during checkout. If you no longer wish to use the code you can simply click the "X" on the box and the code will be removed.
  • All holiday sale prices are subject to change without notice.
  • Holiday Sales may not be eligible for promotional discounts or coupons codes.
  • // FINAL SALE // items, with sale pricing ending in $0.97, are not eligible for any type return regardless of code applications. Sample Sale boxes, Mystery boxes, and masks are always marked as Final Sale.
  • Return information can be found in our Returns/Refunds Policy dropdown.

JOYFOLIE BRIDAL

bridal gown services

If you're a bride-to-be anticipating a dress from our new bridal line, take your time to explore the collection and find the style that resonates with you most. The excitement of finding the perfect wedding dress is a memorable part of the wedding planning process. We have put together some specialized services to make your experience exclusive. Below are a few areas of consideration while making your decision. If you have a product question or need assistance, feel free to contact us at info@joyfolie.com for support!

HANDLING & GROUND SERVICES: Due to the specialty size, weight, and care of our Bridal Gowns an additional $25.00 handling surcharge is applied to shipping costs during your checkout. This package will be shipped using ground services separate from any additional purchases. Expedited carrier services are not available.

SHIPPING RESTRICTIONS:  This item cannot be delivered to International locations, US territories, Alaska (AK), Hawaii (HI), PO boxes, and APO/FPO/DPO addresses.

DISCOUNTS DO NOT APPLY:  Any ongoing discounts, promotions, or coupons cannot be applied to this particular item. Orders containing Bridal Gowns are not eligible for Free Standard Shipping.

RETURNS & RESTOCKING FEE:  Bridal Gowns are subject to a $10 restocking fee if returned, plus applicable taxes. The fee will be deducted from the refund once the return is processed. Additional return shipping & handling costs are the responsibility of the customer. Please visit our Return Policy dropdown for more return conditions that may apply.

TRY-ON GUIDANCE:  It is recommended to remove fragrances, deodorant, body tanners, and makeup while you are making decisions on your items. While we understand alterations may need to be made on your final purchase, please ensure any styles you wish to return are also free of pin marks, fabric markers, and stains.

Bridal Gowns may have floor-length material or a train that is likely to pick up hair, synthetic fibers and floor debris. Establish an area that will allow ease, while also protecting the garments.

Your care is very much appreciated as we are unable to make any exceptions on items returned with damages or in poor condition.

PRICE ADJUSTMENTS

  • Requests for price adjustments will be honored if the merchandise was purchased at full price and marked down within 7 days of purchase.
  • Markdowns are signified by slash-through pricing, ending in $0.99. This excludes final sale items, holiday sales, limited-time-only sales, and all discount code purchases.
  • Eligible items will be credited the difference in the form of store credit only.
  • If your recent order qualifies for a price adjustment, please send us an email at info@joyfolie.com, and we'd be happy to assist you.

COLLABORATION

Hi! Thanks for considering Joyfolie! For all collaboration inquiries, please feel free to email collaborations@joyfolie.com   should our team feel like this is a great match, we will reach out with more info 💕