Policies

• Please allow 1-2 business days for standard processing after your order has been placed.
• During peak sales we request 3-5 business days for processing.
• Orders placed after 12pm EST may be considered a next business day order.
• Orders are shipped Monday through Friday, excluding holidays.
• Shipping estimates and guarantees do not include processing time.
• We are unable to make any adjustments, additions, or cancel orders after they have been submitted.
• Orders cannot be combined.

NEED TO MAKE A RETURN?

You're in the right place! Our Return Policy is available below to provide you with refund, store credit and exchange eligibility. If you require additional information on return conditions, shipping, processing times, or what to do if you have a defect, those details are listed below as well. Once you are ready to submit your item, click on the link above to begin. Feel free to contact us at returns@joyfolie.com should you have any questions. We would be happy to assist!

RETURN POLICY

REFUNDS

• Refunds are only available on full-priced merchandise that is not discounted by a promotional code, coupon code, Event Sale or SALE pricing ending in $0.99 or $0.97.
• Full-priced merchandise that is purchased with store credit or gift cards will be refunded back to the same code during processing.
• Shipping costs are the responsibility of our customers and are non-refundable.
• All eligible returns must be received within 30-days of purchase and must satisfy all return policy conditions, including prior authorization.

CODES / SALES / FINAL SALE

• Promotional Code or Coupon Code purchases are considered discounted SALE items and are only eligible for a size exchange or store credit. SMS subscribers have the option to use the link to "auto apply" a code. By using this service, you are agreeing to apply the provided code to your order. Codes are not automatically applied without the use of this service and can be deactivated during the checkout process.
• SALE items, ending in $0.99, are only eligible for a size exchange or store credit.
• Items purchased during special holiday sales or promotional events are only eligible for size exchange or store credit. These items will be indicated by an auto reduction in price.
• // FINAL SALE // items, ending in $0.97, are not eligible for any return. Sample Sale boxes, Girl's swimwear, Little Girl's swimwear and masks are always marked as Final Sale.
• Shipping costs are the responsibility of our customers and are non-refundable.
• All eligible returns must be received within 30-days of purchase and must satisfy all return policy conditions, including prior authorization.

SIZE EXCHANGES

Any merchandise, excluding Final Sale, is eligible for a size exchange. All requests for size exchanges need to be submitted for authorization and returned within 30-days of your initial purchase.

• Size exchanges must be in the same color and style as the original item. Please provide the new size(s) needed. Our team will be happy to take a look at the inventory available once your return has been processed. If we no longer have your size available store credit will be issued.
• Once your return has been submitted a Return Authorization Slip will be emailed to you to include in your packaging.
• New orders are shipped with $7.99 Flat Rate delivery methods. An invoice will be sent via email once your return is processed. If you require expedited shipping on your new items please let us know during your inquiry so we can provide options for your location. If taxes are applicable on shipping in your area these will be reflected.
• Items must satisfy all return policy conditions, including prior authorization. Please note, we do not reimburse shipping costs.

RETURN CONDITIONS

• All items must be returned new, unworn, free of debris and in the original packaging.
• Fragrance, makeup, deodorant, synthetic or natural fibers should be avoided while trying on merchandise. Footwear should be worn on carpeted surfaces to prevent marks on the outer sole.
• Any items that have been washed or altered in any way, have missing swim liners, or have detached the “Non-Removal Tag” are not eligible for return nor exchange.
• Items returned with missing/damaged packaging or merchandise tags will be subject to a $5.00/item restocking fee that will be deducted from the refund or the store credit amount.
• Customers are responsible for shipping their returns, except in circumstances of a defect.  
• Returns are inspected thoroughly as we can only resell merchandise in new condition. Joyfolie has the right to deny any returned merchandise in poor condition--please make sure your items are as initially received so we can take care of you.
• All return items must be authorized prior to their return through our Returns Page and a return authorization slip must be included in the packaging for every order included.
• Any denied merchandise will be returned at the expense of the customer. We are not able to accept returns for International customers at this time.

DAMAGED / DEFECTIVE

If you suspect that you have received a defective item, please email us at info@joyfolie.com and attach 2-3 clear photos of the area in question within 14-days from the date of purchase.

• Defective items will be exchanged for the same item. If this item is unavailable, store credit will be offered.
• Items that are received with broken buttons, broken snaps, holes, inoperative zippers, or stains are considered defective.
• Defective items do not include: differences in beading patterns, loose strings that may be cut off, wrinkles or creases, sizing issues, not laying flat, etc. Merchandise may vary in color due to computer monitor resolution/brightness, photography lenses and indoor/outdoor lighting. These scenarios do not qualify as defects.
• Joyfolie does not accept returns for merchandise that have been damaged due to washing attempts or wear and tear.

RETURN PROCESSING

We need time to take care of you, so we request 7-10 business days to receive, inspect and process your return after arrival. We will reach out to you via email once this is completed. If this time period has passed, kindly provide us with your authorization number and proof of delivery via email at returns@joyfolie.com.

• Store credit will be made immediately available to you once you have received the emailed code. This code never expires and can be used towards any Joyfolie merchandise, excluding gift cards.
• Refund notifications will be sent via email. It may take an additional 5-7 business days for financial institutes to reflect this in your account. If you have concerns about a pending transaction please contact your provider.

RETURN SHIPPING

All returns must be authorized and delivered within 30-days to:                                               Joyfolie Distribution                                                                                                                               Attention: Returns / Joyfolie                                                                                                           1809 W Frankford Rd #160                                                                                                             Carrollton, TX 75007

SHIPPING INSTRUCTIONS: Place your item into its original clear poly-bag and/or box and enclose the return authorization slip in the shipping package. Footwear boxes must be encased in another package in order to protect the exterior and product. We cannot accept any footwear back if the box is not returned in its original condition. If you are reusing any shipping packaging please ensure all previous labels have been removed or entirely covered to avoid delivery delays.

All returns can be shipped using any carrier of choice. A discounted return postage rate is an option during the authorization process, but please note, this postage is not insured. We do suggest using a trackable insured carrier service as we are not held responsible for parcels that are lost or damaged in transit. If you have more than one order to return, you may place multiple orders in one package; however, you will need to purchase return shipping outside of the portal options due to weight variances. In the case that proof of delivery is necessary, you may be requested to provide your tracking information.

Please include an authorization slip for all items being returned or they may be denied at Joyfolie's discretion.

• Ensure your shipping address is accurate prior to checkout. Joyfolie is not responsible for entry errors during processing.
• ​Orders are shipped Mon-Fri, excluding holidays. Please account for processing time. Our carriers may not deliver on weekends. PRE-ORDER NOTICE: Domestic US Pre-ordered items will partially ship with Standard Shipping only.
• Customers are eligible for free shipping on domestic orders over $100.00, after​ ​promotional codes, coupon codes​ ​and/or discounts and before sales taxes. This offer excludes Alaska, Hawaii & Puerto Rico. To receive our free holiday 2-day shipping your order must also be over $200, available starting on 12/15 for a limited time only! Processing times may apply on expedited shipping orders.
• UPS is unable to deliver to PO Boxes or APO/FPO addresses. If you would like to send your order to a PO Box, please contact info@joyfolie.com to see if we are able to accommodate you prior to placing your order.
• Keep in mind, UPS SurePost and FedEx SmartPost services combine UPS or FedEx ground network with final delivery typically provided by USPS. In this case, you will have two tracking numbers.
• Domestic orders (excluding Alaska, Hawaii & Puerto Rico) can be sent via:
• Flat Rate Shipping (estimated 2-6 business days)
• UPS Ground (estimated 2-6 business days)
• UPS 3-day Select (3 business days)
• UPS 2-day Air (2 business days)
• UPS Next day Air Saver (1 business day)
• Joyfolie is not responsible for carrier delays, lost, stolen, or misdirected shipments by the carrier when there is a notice of delivery. Please visit UPS or USPS for their updated service guarantees.
• Track your UPS package here, your FedEx package here, and your USPS package here

• Ensure your shipping address is accurate prior to checkout. Joyfolie is not responsible for entry errors during processing.
• ​Orders are shipped Mon-Fri, excluding holidays. Please account for processing time. Our carriers may not deliver on weekends. PRE-ORDER NOTICE: International orders will be held until the entire order is available for fulfillment.
• Customers are only eligible for free shipping on domestic orders of $100 or more in the Contiguous US only
• International orders are subject to additional charges due to the delivery of an imported package. This may include, but is not limited to duty, import, customs, and Value-Added Tax. These funds are not paid by Joyfolie and are the responsibility of the customer to settle payment in order to receive the package. Charges left unpaid will result in an abandoned package at the cost of the customer.
• International orders can be sent via:
  • UPS Standard
  • UPS Worldwide Expedited
  • UPS Worldwide Saver
• Rates and carriers are subject to change for International orders based on location. Please proceed to your cart checkout for the most up-to-date delivery methods and rates available in your area.
• Track your UPS package here
• Joyfolie is not responsible for carrier delays, lost, stolen, or misdirected shipments by the carrier when there is a notice of delivery. Please vist UPS for their updated service guarantess.

• Certain product categories may not be eligible for promotional discounts or coupon codes. These items & categories may include, but are not limited to: Final Sale, Black Friday Sales, Cyber Monday Specials, Deals & Steals, Final Clearance, $30 Thursdays, "NEW" and gift cards.
• Pink promotional code tags are available within the merchandise description and will signify if the product is eligible for the additional discount. Customer's can take advantage of these savings for as long as the code is available on our site.
• Coupon codes are are Joyfolie specialty codes that are valid for one use only.
• Promotional discount or coupon codes cannot be combined with any other offer.
• Codes cannot be applied to previous purchases and cannot be added after the order is placed.
• Codes are not automatically applied to qualifying orders and must be entered during checkout. If you have subscribed to our SMS marketing, you will have the option to click a link to add this code to your cart so it is available during checkout. If you no longer wish to use the code you can simply click the "X" on the box and the code will be removed.
• Once a code is applied to an item it is considered a discounted sale purchase.
• Returns information can be found in our Return Policy.

• All holiday sale prices are subject to change without notice.
• Select items may be FINAL SALE, ending in $0.97, which will also be listed at time of purchase in the product description.
• Holiday Sales may not be eligible for promotional discounts or coupons codes.

• Requests for price adjustments will be honored if the merchandise was purchased at full price and marked down within 7 days of purchase and does not include Final Sale, Holiday Sale, Promotional or Coupon Code purchases.
• Adjustments will be refunded in the form of store credit only.
• You can request a price adjustment by contacting us at info@joyfolie.com.

Hi! Thanks for considering Joyfolie! For all collaboration inquiries, please feel free to email collaborations@joyfolie.com ✨  should our team feel like this is a great match, we will reach out with more info 💕