I ordered multiple dresses for my daughter to try on for a party. When I went to return the ones she did not pick
they said that you could not return them. You could only exchange them. Poor customer service
will never purchased from you again.
I will never order from this company
Hi Shama, Thank you for your feedback. We love to provide an option for additional savings with promotional codes. Please know these codes are not automatically applied. Joyfolie only excludes Final Sale items from returns. Discounted merchandise is eligible for store credit or a size exchange. Feel free to reach out if we can provide further clarification with your items..
When the dress was received there were several holes and tears in the dress. We ask for a return. We sent pictures to show the damaged material and all you wanted was to send me a 10% an off coupon! Is that considered good customer service? I think NOT!
Hi Nancy, We're disappointed to hear the Evony Dress didn't work out for you. We definitely want to take a look at your concerns and further review the issues you are experiencing. It looks like a Fashion Consultant has reached out to offer further support. Thanks for your feedback!
Absolutely gorgeous on my 9 year old for beach photos. Lots of heavy fabric, feels very well made. 1 star off for how wrinkled it is. Had to wash and hang dry to get the wrinkles out.
Love the twirl factor in this dress! My daughter feels like a true princess in this dress!
My daughter loves the twirly factor in this dress! The details make this dress so girly with romantic feels. She feels like a true princess, love it!