Q: I just placed my order. How long will it take to ship?
A: We are so excited for you to receive your order! Standard processing time is 1-2 business days. Any order placed after 12pm EST will be considered a next business day order. It may take up to 3-5 business days for standard processing times during holidays or peak sales. PRE-ORDER NOTICE: Domestic US Pre-ordered items will partially ship with Standard Shipping only. International orders will be held until the entire order is available for fulfillment.
Q: I placed my order, but I forgot to add an item. Can you adjust my order?
A: To ensure the quickest possible processing times, we are unable to combine orders or make any adjustments, additions, or cancellations to orders after they have been submitted. Please make sure to review your order before submitting your purchase.
Q: How do I remove the tag that's on my garment?
A: Move fabric away from loop and gently pull tag away from garment to keep scissors clear of fabric. Carefully trim the plastic loop at a safe distance from seam/fabric.
P.S. once this tag is removed, merchandise cannot be returned. The retrieval of this product will be at the customers' expense.
Q: I tried to apply a discount code, but it wouldn’t apply
to my order. Why won’t this code apply?
A: Discount codes cannot be combined with any other promotional offer, discount or coupon. Unless otherwise stated, certain product categories are not eligible for promotional discounts or coupons. These categories include, but are not limited to: New, Final Clearance, Final Sale, Wishful Wednesdays, Deals & Steals, Last Call, Gift Cards, $30 Thursdays and Joyfolie Exclusives including our Gold Label line. Pink promotional code tags within the merchandise description will signify which products are eligible.
Q: Are promotional discount codes automatically applied to
A: A promotional discount is not automatically applied to qualifying orders. A code must be entered at checkout for the promotional discount to be applied. If you have subscribed to our SMS marketing, you will have the option to click a link to add this code to your cart so it is avaialble during checkout. If you no longer wish to use the code you can simply click the "X" on the box and the code will be removed. Special Sales Event pricing will automatically show a reduction in price during your check out.
Q: I forgot to add a promotional discount code to my
order! Can you still apply it to my purchase?
A: Promotional codes cannot be applied to previous purchases, so please be sure to review your order before submitting your purchase.
Q: I placed an order last week, but today my items are
discounted! Will you honor a price adjustment for these items?
A: Requests for price adjustments will be honored if the merchandise was purchased at full price and marked down within 7 days of purchase. Mark downs are signified by slash through pricing, ending in $0.99. This does exclude Final Sale, Holiday Sale, Limited Time Only Sale or Discount Promotional Code purchases. Adjustments are eligible for a refund in the form of store credit only. If your recent order qualifies for a price adjustment, please send us an email at firstname.lastname@example.org, and we’d be happy to assist you.
Q: I'm a Joyfolie Insider! How do I get my free gift?
A: First, click on "Account" at the top right hand corner of your screen, and log in using your email and password. Add at least one item and click "View Shopping Cart." A free gift banner will automatically appear. Click "Select Free Gift" and choose one of your favorite items in this collection. Be sure to check back every month for amazing new gifts!
Q: I'm having trouble with the website?
A: We are so sorry to hear you may be having trouble. We advise our customers to clear cookies, cache and history. Check the internet connection, try another browser in the incognito mode, and ensure your device has the most recent updated installments. If you are still experiencing an issue, please feel free to reach out to email@example.com or via Live Chat during business hours.