Any discounts must be applied at the time of purchase and cannot be applied to previous orders.
We are currently transitioning our products to a new warehouse location. Due to this move, processing times will be extended to 2 to 3 business days, plus shipping time. Thank you for your understanding during this time!
Orders are shipped Mon-Fri, excluding holidays. Domestic orders can be sent FedEx Ground (3-5 days), USPS first class (2-5 days) or priority (2-3 days). International orders have the option to be sent via FedEx international economy (2-5 days), international priority (1-3 days), or USPS first class (2-4 weeks). International customers are responsible for all customs fees. We are not able to combine shipping orders for any orders at any time. If you would like to receive information regarding your order, please email firstname.lastname@example.org.
returns and exchanges
We are certain you will be delighted with your Joyfolie purchase. But if you are unsatisfied in some way, please let us know, and we will happily address your concern. Emails for returns should be sent to Emily at email@example.com. Our return page can be found here.
All returns must be made within 30 days from the point of shipment, and the buyer is responsible for shipping the returned item. All items must be returned new, unworn, and in all original packaging. We inspect all returned items and reserve the right to deny a refund or refuse a full refund based on the returned condition. Items returned with missing or damaged packaging are subject to a 20% restocking fee. Please allow 10 business days for processing.
Please note that all sale items maybe be exchanged for a different size or store credit; sale purchases are not available for refunds. Select items may be final sale, which will be listed in the item description.