contact usTo stay updated on our products, please visit our blog or facebook page. Here are answers to some commonly asked questions:
Q. When will my order ship? A. You will receive an email confirmation with tracking once your order has been dispatched, unless contacted directly by a Joyfolie representative. ****We are currently transitioning our products to a new warehouse location. Due to this move, processing times will be extended to 10 to 14 business days, plus shipping time. Thank you for your understanding during this time!
Q. How do make a return or exchange? A. Please contact us at email@example.com for information on returns or exchanges.
Q. Do you ship internationally? How much is shipping? A. Yes, we do! We have several different international shipping options. To see how much shipping will be, please place your item(s) in your cart, then enter your country and zip code. A shipping quote will appear before you check out. Q. I see an item I really like in past designs that says sold out. Can I place a custom order?
A. Sorry, but we do not take custom orders. However, every new season we do bring some of our old designs back! To be emailed when new items debut, please sign up for our newsletter. Q. Do you wholesale? A. Yes, we do! Please send an email to firstname.lastname@example.org for more information.
For all other questions, please submit an inquiry below! We are a small staff, but will respond to your question in 24-48 hours.