contact us

To stay updated on our products, please visit our blog or facebook page.  Here are answers to some commonly asked questions: 

Q. When will my order ship?
A. You will receive an email confirmation with tracking once your order has been dispatched, unless contacted directly by a Joyfolie representative.  Please note, we are experiencing high volumes of orders and our shipping department is working their best to dispatch each order in a timely manner.

Q. Can I make a changes to an existing order?
A. Unfortunately, we cannot make changes to an existing order.  Please check your items and sizes thoroughly before finalizing the purchase.
Q. Do you have a sizing chart for apparel?
A. At this time we do not have a sizing chart for apparel, however our clothes typically run true to size.  If your little one is in between sizes then we recommend sizing up. 

Q. How long will it take to receive my order?
A. For in stock items, your order will ship in 1-2 days, Monday though Friday, excluding orders purchased during holiday seasons.  Orders placed over the weekend ship on Monday.  We have several different shipping options, depending how quickly you need your order, which you can read about here.

Q. How do make a return or exchange?
A. Please contact us at for information on returns or exchanges.

Q. Do you ship internationally?  How much is shipping?
A. Yes, we do!  We have several different international shipping options.  To see how much shipping will be, please place your item(s) in your cart, then enter your country and zip code.  A shipping quote will appear before you check out.
Q. I see an item I really like in past designs that says sold out.  Can I place a custom order?
A. Sorry, but we do not take custom orders.  However, every new season we do bring some of our old designs back!  To be emailed when new items debut, please sign up for our newsletter.
Q. Do you wholesale?
A. Yes, we do!  Please send an email to for more information.

For all other questions, please submit an inquiry below!  We are a small staff, but will respond to your question in 24-48 hours. 

* Required

Captcha Image